TURISMO INTERNACIONAL SENDA MAYA, S.A. DE C.V. (SENDA MAYA) organizer of the tour packages detailed in this publication, with National Tourism Registry No. 4012513 states that it acts as an intermediary between the user of these packages and the natural or legal persons involved in providing the services included in it, such as hotels, restaurants, airlines, parks, ecotourism centers, ground transportation companies, among others.
SENDA MAYA selects service providers with high quality in the service, however, these providers and SENDA MAYA are responsible for each of them independently; SENDA MAYA will only intervene as an intermediary to manage the reimbursement of the amount paid or anticipated by the user when due to force majeure or fortuitous events the contracted service providers could not provide the service partially or totally, excluding any other commitment.
SENDA MAYA is not responsible when fortuitously there are damages caused to the user such as accidents, theft, damage or any other similar case during the provision of these services. It also declines any liability arising from the breach by the user of the regulations, rules or conditions established by each of the contracted service providers.
When SENDA MAYA cancels a Trip or Excursion of any nature for reasons beyond the tourist’s control, it is obliged to reimburse all the advances or payments made to it. Any service included in the packages that is not voluntarily used by the user will not entitle them to any claim or refund.
The fact that the user submits an advance payment and / or payment for the package you have chosen implies acceptance of the conditions and responsibilities contained in this publication.
HOTELS
The entrance to the hotels must invariably be done on the date (s) established in the reservation. The check in is scheduled from 3:00 pm and the check out no later than 1:00 pm. If the arrival of the passengers was before 3:00 pm, it may be the case that the rooms are not provided until that moment. On the departure days of each hotel, passengers must deliver the room at the appointed time to avoid extra charges from the hotel. In case of prolonging your stay after the departure time, the client must notify the reception and pay directly to the hotel the amount of the additional stay.
Type of Rooms: The double rooms have two double beds or one king size bed. The triple rooms have two double beds. There are hotels that can provide extra beds but the limitations of space or comfort in this type of accommodation implies acceptance by the clients, exempting the hotel and SENDA MAYA from any responsibility for this concept.
Ground transportation:
When the transport is carried out in own transport units or rented by SENDA MAYA, the passenger is expressly subject to the legislation on road accidents in the country in which the vehicle has been registered, waiving any other right that may correspond to it, under which the compensation would be paid to passengers in the country of registration of the vehicle and in the legal currency of the country. The payment of possible compensation in case of accident, corresponds only to insurance companies, excluding any liability of third parties such as airlines, maritime, operators, etc. SENDA MAYA will only act as an intermediary between the insurance company and the passenger.
PRICES AND RESERVATIONS:
The published prices are in Mexican Pesos payable in National Currency. When the prices of the programs are indicated in a currency other than the Mexican peso, it may be paid in that currency or converted to Mexican pesos at the exchange rate that SENDA MAYA informs the customer on the day of payment.
In group packages you can travel at least 2 people. The published prices are subject to change without prior notice.
Reservations must be accompanied by an advance payment of 50% of the total amount of the trip, with the remaining balance being settled at least 7 days before the start date of the services. The reservations will be valid only when SENDA MAYA confirm them in firm and the total amount of the trip has been paid. When the totality of the services contracted are not fully settled on the start date of the same SENDA MAYA reserves the right not to provide such services. Enrollment in any of the trips included in this publication implies full compliance with each and every one of the stipulated conditions.
CANCELLATION POLICIES AND CHANGES:
FOR GROUP SERVICES:
When the passenger voluntarily desists from the contracted trip for a specific date, the cancellation will be free of charge if it is made before the 30th day of the start date of the trip. Between 29 and 15 days will be charged 800 Mexican Pesos per person. Between 14 and 7 days will be charged charges equivalent to 50% of the total price of the tour. Within 6 days prior to the start of the service, cancellation charges will be the total amount of the trip.
FOR PRIVATE SERVICES:
In case of total cancellation of a group in which there is a payment in guarantee, the cancellation charge will be equivalent to the amount already paid when it does not exceed 50% of the total of the contracted services. Between 29 and 15 days will be charged charges equivalent to 50% of the total price of the contracted services. Within 14 days prior to the start of services, cancellation charges will be the total amount of the trip. These same policies apply when one of the members of the private group cancels their participation (partial cancellations).
If a change of date or itinerary is required, charges of 250 Mexican pesos per person will be charged, and if there is a difference in price, it will be added to the customer’s balance upon notification.
NOTES:
- Being in transit any service included in the packages that is not voluntarily used by the user will not give right to claim or refund any.
- The fact that the user delivers an advance payment and / or payment for the package you have chosen implies your acceptance of the conditions and responsibilities contained in these policies.
- All cancellations must be sent in writing via email or fax. For the cancellation to proceed, you must have a written confirmation from the staff of TURISMO INTERNACIONAL SENDA MAYA, S.A. DE C.V.